Poslednje ažuriranje: 03.08.2026.
1. Opšte odredbe
Ovi Uslovi korišćenja uređuju korišćenje mobilne aplikacije za zakazivanje termina (u daljem tekstu: Aplikacija), koju održava [NAZIV PRIVREDNOG SUBJEKTA], [ADRESA], matični broj [MATIČNI BROJ], PIB [PIB] (u daljem tekstu: Pružalac platforme).
Preuzimanjem, registracijom i korišćenjem Aplikacije potvrđujete da ste pročitali i prihvatili ove Uslove. Ako se sa njima ne slažete, nemojte koristiti Aplikaciju.
2. Definicije
Korisnik je fizičko lice koje koristi Aplikaciju radi zakazivanja termina.
Pružalac usluge je privredni subjekt (salon, ordinacija, radionica i slično) koji preko Aplikacije nudi svoje usluge i termine.
Zaposleni je lice koje kod Pružaoca usluge obavlja uslugu i čiji se raspored vodi u Aplikaciji.
Termin je rezervacija konkretne usluge kod konkretnog zaposlenog, na određeni datum i vreme.
3. Uloga Aplikacije
Aplikacija je tehničko sredstvo koje povezuje Korisnika i Pružaoca usluge. Uslugu koju ste zakazali pruža isključivo Pružalac usluge, u svoje ime i za svoj račun.
Aplikacija služi isključivo za zakazivanje termina. Ne koristi se za hitne slučajeve niti za medicinsko savetovanje i nije medicinsko sredstvo.
Pružalac platforme nije ugovorna strana u odnosu između Korisnika i Pružaoca usluge i ne odgovara za kvalitet, obim, cenu ni rokove pružanja same usluge. Podaci o uslugama, cenama, zaposlenima i radnom vremenu potiču od Pružaoca usluge i on odgovara za njihovu tačnost.
4. Registracija i korisnički nalog
Za zakazivanje termina potrebno je otvoriti nalog i potvrditi adresu elektronske pošte.
Korisnik je dužan da unese tačne i potpune podatke i da ih ažurira kada se promene. Pružalac platforme ne odgovara za posledice unosa netačnih podataka, uključujući nemogućnost da Vas Pružalac usluge kontaktira.
Korisnik je dužan da lozinku čuva kao poverljivu i da je ne ustupa trećim licima. Sve radnje učinjene sa Vašeg naloga smatraju se Vašim radnjama. Sumnju na neovlašćeni pristup odmah prijavite na kontakt iz tačke 12.
Korisnik je odgovoran za bezbednost uređaja sa kog pristupa Aplikaciji. Pružalac platforme ne odgovara za štetu nastalu usled ustupanja lozinke trećem licu, pristupa nalogu sa tuđeg ili nezaštićenog uređaja, niti usled propusta Korisnika da zaštiti sopstveni uređaj.
Nalog mogu otvoriti lica sa navršenih 13 godina. Lica mlađa od 15 godina mogu koristiti Aplikaciju samo uz saglasnost roditelja ili staratelja, koji odgovaraju za korišćenje naloga.
5. Zakazivanje i otkazivanje termina
Termin se smatra zakazanim kada ga Aplikacija potvrdi i kada se pojavi u listi Vaših predstojećih termina.
Pružalac usluge može ograničiti broj istovremeno zakazanih predstojećih termina po Korisniku. Kada je ograničenje dostignuto, novi termin je moguće zakazati tek pošto prethodni prođe ili bude otkazan.
Korisnik može otkazati termin kroz Aplikaciju. Pružalac usluge može otkazati ili pomeriti termin (na primer zbog odsustva zaposlenog ili promene radnog vremena), o čemu ćete biti obavešteni kroz Aplikaciju i push obaveštenjem.
Ponovljeno nedolaženje na zakazane termine bez otkazivanja može dovesti do ograničenja ili blokiranja naloga kod tog Pružaoca usluge.
6. Obaveštenja
Aplikacija šalje obaveštenja o zakazivanju, otkazivanju, izmenama i podsetnike pred termin, u vidu poruka unutar Aplikacije i push obaveštenja na uređaj. Pružalac usluge Vam kroz Aplikaciju može poslati i poruku uz izmenu ili otkazivanje termina.
Push obaveštenja možete isključiti u podešavanjima Aplikacije ili uređaja. Isključivanjem obaveštenja ne prestaje obaveza dolaska na zakazani termin.
7. Obaveze i nedozvoljeno korišćenje
Korisnik se obavezuje da Aplikaciju neće koristiti radi zakazivanja lažnih termina, uznemiravanja zaposlenih ili drugih korisnika, unosa uvredljivog ili protivpravnog sadržaja u napomene, niti radi pokušaja neovlašćenog pristupa sistemu ili tuđim podacima.
8. Dostupnost i ograničenje odgovornosti
Pružalac platforme ulaže razumne napore da Aplikacija bude dostupna i ispravna, ali ne garantuje neprekidan rad. Rad može biti privremeno prekinut zbog održavanja, kvara, prekida u prenosu podataka ili razloga van kontrole Pružaoca platforme.
Pružalac platforme ne odgovara za štetu nastalu usled nedostupnosti Aplikacije, netačnih podataka koje je uneo Korisnik ili Pružalac usluge, niti za odnos i eventualni spor između Korisnika i Pružaoca usluge.
Pružalac platforme ne odgovara za izgubljenu dobit, gubitak podataka, niti za posrednu ili posledičnu štetu.
Korišćenje Aplikacije je za Korisnika besplatno, pa je ukupna odgovornost Pružaoca platforme prema Korisniku ograničena na iznos koji je Korisnik eventualno platio za korišćenje Aplikacije.
Ograničenja iz ove tačke ne primenjuju se na štetu prouzrokovanu namerno ili grubom nepažnjom, niti na odgovornost koja se po prinudnim propisima ne može isključiti ili ograničiti.
9. Blokiranje i brisanje naloga
Korisnik može u svakom trenutku obrisati nalog kroz Podešavanja u Aplikaciji. Brisanjem odmah prestaje mogućnost korišćenja Aplikacije i nalog se ne može vratiti, a podaci se čuvaju, brišu ili anonimizuju u skladu sa Politikom privatnosti. Termini zakazani pre brisanja ostaju u evidenciji Pružaoca usluge, bez podataka koji Korisnika identifikuju.
Pružalac platforme, odnosno Pružalac usluge, može privremeno ili trajno onemogućiti nalog koji krši ove Uslove.
10. Intelektualna svojina
Aplikacija, njen izvorni kod, dizajn i sadržaj zaštićeni su propisima o intelektualnoj svojini. Nije dozvoljeno umnožavanje, izmena, distribucija ni izrada izvedenih dela bez pisane saglasnosti nosioca prava. Nazivi, logotipi i slike Pružaoca usluge pripadaju tom Pružaocu usluge.
11. Izmene Uslova
Pružalac platforme može izmeniti ove Uslove. O bitnim izmenama Korisnici će biti obavešteni kroz Aplikaciju pre stupanja izmena na snagu. Nastavak korišćenja Aplikacije nakon stupanja izmena na snagu smatra se prihvatanjem izmenjenih Uslova.
12. Merodavno pravo, sporovi i kontakt
Na ove Uslove primenjuje se pravo Republike Srbije. Sporove strane će pokušati da reše sporazumno, a ako u tome ne uspeju, nadležan je stvarno i mesno nadležni sud prema sedištu Pružaoca platforme.
Ako Korisnik ima svojstvo potrošača, izbor prava iz prethodnog stava ne uskraćuje mu zaštitu koju mu pružaju prinudni propisi države njegovog uobičajenog boravišta, niti pravo da postupak pokrene pred sudom te države.
Za pitanja u vezi sa ovim Uslovima obratite se na info@terminohub.com.
Last updated: 3 August 2026
1. General provisions
These Terms of Use govern the use of the appointment booking mobile application (the App), maintained by [COMPANY NAME], [ADDRESS], company number [COMPANY NUMBER], tax number [TAX NUMBER] (the Platform Provider).
By downloading, registering and using the App you confirm that you have read and accepted these Terms. If you do not agree with them, please do not use the App.
2. Definitions
User is a natural person who uses the App to book appointments.
Service Provider is the business (salon, practice, workshop and similar) that offers its services and available times through the App.
Employee is the person who performs the service at the Service Provider and whose schedule is kept in the App.
Appointment is a booking of a specific service with a specific employee, on a given date and time.
3. Role of the App
The App is a technical means that connects the User and the Service Provider. The service you booked is provided solely by the Service Provider, in its own name and for its own account.
The App serves only to book appointments. It is not to be used for emergencies or for medical advice, and it is not a medical device.
The Platform Provider is not a party to the relationship between the User and the Service Provider and is not responsible for the quality, scope, price or timeliness of the service itself. Information about services, prices, employees and working hours comes from the Service Provider, who is responsible for its accuracy.
4. Registration and user account
Booking an appointment requires an account and a verified e-mail address.
The User is obliged to enter accurate and complete data and to keep it up to date. The Platform Provider is not responsible for the consequences of inaccurate data, including the Service Provider being unable to reach you.
The User must keep the password confidential and must not share it with third parties. Every action taken from your account is considered your own. Report any suspicion of unauthorised access to the contact in section 12.
The User is responsible for the security of the device used to access the App. The Platform Provider is not liable for damage arising from a password being shared with a third party, from the account being accessed on someone else's or an unprotected device, or from the User failing to secure their own device.
Accounts may be opened by persons aged 13 and over. Persons under 15 may use the App only with the consent of a parent or guardian, who is responsible for the use of the account.
5. Booking and cancellation
An appointment is considered booked once the App confirms it and it appears in your list of upcoming appointments.
The Service Provider may limit how many upcoming appointments a User may hold at once. Once the limit is reached, a new appointment can be booked after a previous one has passed or been cancelled.
The User may cancel an appointment through the App. The Service Provider may cancel or move an appointment (for example due to employee absence or a change in working hours), and you will be notified through the App and by push notification.
Repeatedly failing to show up without cancelling may lead to restriction or blocking of the account with that Service Provider.
6. Notifications
The App sends notifications about bookings, cancellations, changes and reminders before an appointment, as messages inside the App and as push notifications to the device. The Service Provider may also send you a message through the App along with a change or cancellation.
Push notifications can be turned off in the App or device settings. Turning notifications off does not remove the obligation to attend a booked appointment.
7. Obligations and prohibited use
The User agrees not to use the App to make false bookings, to harass employees or other users, to enter offensive or unlawful content in notes, or to attempt unauthorised access to the system or to other people's data.
8. Availability and limitation of liability
The Platform Provider makes reasonable efforts to keep the App available and correct but does not guarantee uninterrupted operation. Service may be temporarily interrupted due to maintenance, failure, data transmission problems or reasons beyond the Platform Provider's control.
The Platform Provider is not liable for damage arising from unavailability of the App, from inaccurate data entered by the User or the Service Provider, nor for the relationship or any dispute between the User and the Service Provider.
The Platform Provider is not liable for lost profit, loss of data, or for indirect or consequential damage.
Use of the App is free of charge for the User, so the Platform Provider's total liability towards the User is limited to any amount the User has actually paid to use the App.
The limitations in this section do not apply to damage caused intentionally or by gross negligence, nor to liability that mandatory law does not allow to be excluded or limited.
9. Blocking and deleting an account
The User may delete the account at any time through Settings in the App. Deletion immediately ends the ability to use the App and the account cannot be restored; data is kept, deleted or anonymised in accordance with the Privacy Policy. Appointments booked before deletion stay in the Service Provider's records, without data identifying the User.
The Platform Provider, or the Service Provider, may temporarily or permanently disable an account that breaches these Terms.
10. Intellectual property
The App, its source code, design and content are protected by intellectual property law. Reproduction, modification, distribution or creation of derivative works is not allowed without written consent of the rights holder. Names, logos and images of a Service Provider belong to that Service Provider.
11. Changes to the Terms
The Platform Provider may amend these Terms. Users will be notified of material changes through the App before they take effect. Continued use of the App after the changes take effect is considered acceptance of the amended Terms.
12. Governing law, disputes and contact
These Terms are governed by the law of the Republic of Serbia. The parties will attempt to resolve disputes amicably and, failing that, the court with jurisdiction over the Platform Provider's registered seat has jurisdiction.
Where the User is a consumer, the choice of law in the preceding paragraph does not deprive them of the protection afforded by the mandatory rules of the country of their habitual residence, nor of the right to bring proceedings before the courts of that country.
For questions about these Terms, contact info@terminohub.com.